🏦 IBPS Customer Service Associate Recruitment 2026
IBPS Clerk / CSA-XVI Recruitment 2026 – 11,403 Customer Service Associate Vacancies
CRP CSA-XVI • Customer Service Associate • Recruitment cycle for 2027–28
📌 Current status: IBPS (Institute of Banking Personnel Selection) has extended the last date to apply for Customer Service Associate (Clerk) Recruitment 2026 (CRP CSA-XVI) to August 28, 2026. The last date for filling the form and depositing the fees, which was earlier August 21, has been extended to August 28, 2026. The last date for editing/correcting the form is from September 4 to September 5, 2026. The Prelims exam will be held on October 10 and 11, 2026. The Mains exam will be held on December 27, 2026. After that, there is a local language test, which is mandatory to pass.
⚡ IBPS CSA-XVI 2026 – Quick Answers
| Recruitment reference | CRP CSA-XVI |
| Post | Customer Service Associate (Clerical Cadre) |
| Indicative vacancies | 11,403 |
| Application status | Registration closed; edit window 4–5 September 2026 |
| Basic age | 20–28 years as on 01 August 2026 |
| Education cut-off | Graduation result declared by 21 August 2026 |
| Preliminary exam | 10 & 11 October 2026 |
| Main exam | 27 December 2026 |
📅 IBPS CSA-XVI 2026 – Important Dates
Window Notice31 July 2026
Notification / Registration Open01 August 2026
Corrigendum21 August 2026
CLOSEDRegistration & Fee Closed28 August 2026
LAST DATE 05 SEPEdit Window04–05 September 2026
Application PrintUp to 05 September 2026
Preliminary Exam10 & 11 October 2026
Main Exam27 December 2026
💰 Application / Edit Fee
All other categories₹850
SC / ST / PwBD / ESM / DESM₹175
Correction through edit window₹200
👤 Age Limit
Minimum age20 years
Maximum age28 years
Age calculated on01 August 2026
Unrelaxed DOB range02.08.1998 to 01.08.2006
IBPS CSA-XVI 2026 State/UT & Category-Wise Vacancies
| State / UT | SC | ST | OBC | EWS | UR | Total |
|---|---|---|---|---|---|---|
| Andaman & Nicobar + Lakshadweep | 0 | 5 | 5 | 2 | 17 | 29 |
| Andhra Pradesh | 33 | 11 | 53 | 14 | 75 | 186 |
| Arunachal Pradesh + Sikkim | 0 | 23 | 4 | 7 | 39 | 73 |
| Assam | 26 | 41 | 97 | 30 | 155 | 349 |
| Bihar | 89 | 1 | 146 | 42 | 213 | 491 |
| Chandigarh + Delhi (NCT) | 69 | 35 | 127 | 37 | 167 | 435 |
| Chhattisgarh | 33 | 82 | 13 | 23 | 114 | 265 |
| Dadra & Nagar Haveli + Daman & Diu | 0 | 6 | 2 | 1 | 16 | 25 |
| Goa | 0 | 5 | 10 | 5 | 41 | 61 |
| Gujarat | 50 | 103 | 194 | 63 | 288 | 698 |
| Haryana | 39 | 0 | 56 | 15 | 86 | 196 |
| Himachal Pradesh + J&K + Uttarakhand | 51 | 12 | 52 | 23 | 171 | 309 |
| Jharkhand | 19 | 45 | 21 | 14 | 83 | 182 |
| Karnataka | 224 | 101 | 386 | 136 | 567 | 1,414 |
| Kerala + Ladakh | 9 | 0 | 29 | 8 | 68 | 114 |
| Madhya Pradesh | 91 | 114 | 98 | 49 | 218 | 570 |
| Maharashtra | 117 | 96 | 291 | 95 | 452 | 1,051 |
| Manipur + Meghalaya + Mizoram + Nagaland | 0 | 33 | 3 | 6 | 70 | 112 |
| Odisha + Puducherry | 56 | 70 | 45 | 30 | 162 | 363 |
| Punjab | 150 | 0 | 106 | 40 | 185 | 481 |
| Rajasthan | 67 | 53 | 84 | 35 | 153 | 392 |
| Tamil Nadu | 137 | 5 | 213 | 58 | 262 | 675 |
| Telangana + Tripura | 39 | 35 | 48 | 21 | 112 | 255 |
| Uttar Pradesh + West Bengal | 611 | 66 | 732 | 242 | 1,026 | 2,677 |
| Grand Total – All States / UTs | 1,910 | 942 | 2,815 | 996 | 4,740 | 11,403 |
📌 Vacancy note: The figure of 11,403 is an approximate or indicative number. Some smaller states and union territories (UTs) have been combined in the list above, but their totals remain unchanged. To keep the data short and clear, some smaller states/union territories have been grouped together rather than listed separately.
📊 IBPS CSA-XVI 2026 – Category-Wise Vacancies
| Category | Vacancies |
|---|---|
| SC | 1,910 |
| ST | 942 |
| OBC (NCL) | 2,815 |
| EWS | 996 |
| UR | 4,740 |
| Total | 11,403 |
🔗 Important Links
IBPS CSA-XVI Eligibility 2026
- ✓Graduation: A bachelor’s degree in any stream is acceptable when it comes from a recognised university or is treated as an equivalent Central Government qualification. The result should have been declared by 21 August 2026.
- ✓Computer knowledge: Computer literacy has to be supported either by a course/degree or by having studied Computer or Information Technology during school, college or another recognised programme.
- ✓State / UT choice: The form is linked to the State/UT selected by the applicant. Vacancy figures, test-language choices and the local-language condition should be checked before choosing it.
- ✓Local language: For the opted State/UT, the notified language needs to be usable in reading, writing, speaking and understanding.
- ✓Citizenship: Indian citizens are eligible. The other citizenship classes allowed by IBPS remain subject to the Government eligibility certificate wherever that certificate is required.
👥 IBPS CSA-XVI 2026 – Age Limit & Relaxation
| Category / Rule | Age / Relaxation |
|---|---|
| Basic age | 20–28 years as on 01.08.2026 |
| SC / ST | +5 years |
| OBC (NCL) | +3 years |
| PwBD | +10 years |
| Ex-Servicemen / DESM | As notified for service category; upper cap applies where specified |
| Widowed / divorced / legally separated women | Up to 35 years (UR/EWS), 38 (OBC), 40 (SC/ST) |
| Persons affected by 1984 riots | +5 years |
| Unrelaxed DOB range | 02.08.1998 to 01.08.2006 |
💵 IBPS Customer Service Associate Pay Scale
A clerk's salary starts at ₹24,050 and can go up to ₹64,480. Additionally, there's dearness allowance (DA), house rent (HRA), and other benefits as per bank regulations. Each bank's regulations vary. Therefore, it's not correct to assume that everyone across the country will receive the same fixed 'in-hand' salary.
🏦 Participating Banks – Indicative Vacancy Position
| Participating Bank | Indicative Vacancies |
|---|---|
| Canara Bank | 2,500 |
| Punjab National Bank | 2,016 |
| Indian Bank | 1,700 |
| Central Bank of India | 1,419 |
| Bank of Baroda | 1,200 |
| Indian Overseas Bank | 780 |
| Bank of India | 500 |
| Bank of Maharashtra | 500 |
| UCO Bank | 412 |
| Punjab & Sind Bank | 376 |
| Union Bank of India | NR |
| Total reported | 11,403 |
Your final seat allocation will depend on the vacancy levels in each bank at the time of the allotment process. Should a bank fail to report vacancies initially but provide them later, those spots will be factored into the allotment. Any bank marked with 'NR' in the table indicates that their vacancy count is currently Not Reported.
⚙️ IBPS CSA-XVI 2026 – Selection Process
Prelims:- This is just a passing exam (screening). Its marks are not added to your final merit list. Mains:- This is the most important exam to get a job. Your final merit list and job selection is based on this marks. This selection is according to the seats in your state or union territory (State/UT). Local Language Test:- Before joining the job, you should know the local language of that state (like Punjabi for Punjab, Marathi for Maharashtra). If you have not studied that language in 10th/12th, you will have to pass a test in it. No Interview:- There is no interview in this clerk recruitment. You get a job directly after passing the Mains exam. Negative Marking:- There are objective (MCQ) questions in the exam. If you answer any question wrongly, 1/4 (0.25) marks will be deducted. But, if you leave a question blank (do not provide any answer), no marks will be deducted.
📝 IBPS CSA-XVI Preliminary Exam Pattern 2026
| Section | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 min |
| Numerical Ability | 35 | 35 | 20 min |
| Reasoning Ability | 35 | 35 | 20 min |
| Total | 100 | 100 | 60 min |
📚 IBPS CSA-XVI Main Exam Pattern 2026
| Section | Questions | Marks | Time |
|---|---|---|---|
| General / Financial Awareness | 40 | 50 | 20 min |
| General English | 40 | 40 | 35 min |
| Reasoning Ability | 40 | 60 | 35 min |
| Quantitative Aptitude | 40 | 50 | 35 min |
| Total | 160 | 200 | 125 min |
🗣️ Local Language Proficiency Test (LLPT)
Should you possess a Class 10 or higher marksheet or certificate indicating that you studied the local language as a subject, you will not be required to take a separate language test. However, if you do not have such a certificate, you will be required to pass a language examination before joining the job.
📂 IBPS CSA-XVI – Documents to Keep Ready
- ✓Application photo files: recent photograph/live photo, signature, left-thumb impression and handwritten declaration in the required format.
- ✓Academic proof: Class 10 record, graduation marksheets/degree and the document used to show computer knowledge, where relevant.
- ✓Reservation or relaxation certificate in the prescribed format when SC/ST/OBC-NCL/EWS/PwBD/ESM/DESM benefit is claimed.
- ✓Photo ID and the school/academic record used as local-language proof, if that record is being relied on for LLPT exemption.
🧭 IBPS CSA-XVI Application & Edit Window – What to Do Now
- 1Fresh applications are no longer being accepted; the registration and fee window closed on 28 August 2026.
- 2If your application was already submitted, use the official CRP CSA-XVI portal during the 4–5 September correction window.
- 3Review only the fields that IBPS permits to be changed. Core details such as name, email, mobile number, vacancy State/UT, post and nationality are among the locked fields.
- 4When a correction is submitted, the edit-window charge is ₹200. Re-check every changed entry before the final re-submission.
- 5Download the updated application/confirmation and keep the print or PDF safely; the portal lists 5 September 2026 as the final printing date.
